Terms & Conditions

Terms & Conditions

Your Pharmacy reserves the right to refuse the sale of any product or service or medicine where we deem appropriate. Every effort will be made to supply you with your order, however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.

Your Pharmacy guarantees that we will never share, sell, disseminate in any form whatsoever any of the information that we collect from you during and beyond the course of our relationship. This excludes information that is required by law to be provided.

Competitions

Promotions run on the Your Online Pharmacy Facebook Page are no way sponsored, endorsed or administered by, or associated with, Facebook. 

Shipping

All orders within New Zealand have a $7.50 charge for standard delivery or $12.50 for rural delivery. All New Zealand orders greater than $125 are courier free - excluding prescription orders.

Orders will be delivered via Courierit, who predominantly use Fastway. Occasionally we use NZ Post. This is dependent on parcel size of order, rural delivery or inter-island.

Our standard delivery service within NZ is 1-3 days, rural deliveries can take an additional 2-3 days.

We shall not be liable for failure to deliver on a timely basis due to causes beyond our control.

* Free shipping excludes prescription orders.

International Shipping

Shipping costs are calculated automatically at the cart page when both the destination and delivery service are selected.

International shipping rates are dependent on the destination country and the size and weight of the items in the order. Some bulky or heavy items may require additional delivery times & charges if this is the case you will be notified before your order is processed.

Free shipping for orders greater than $125 does not apply on all international orders. 

Prescriptions

We can dispense and deliver your prescription medicines (funded or unfunded) to your door within NEW ZEALAND only and under the following conditions:

(1) Please ask your practitioner to directly fax your prescription to Your Pharmacy/Your Online Pharmacy Fax 07 9750 159.
Alternatively, it can be scanned/emailed to enquiries@yourpharmacy.nz by you or your practitioner then posted to us at Your Pharmacy, PO BOX 10022, Mt Maunganui 3152.  We will dispatch it once we receive payment.

(2) Payment methods include: internet banking; Credit Card over the phone or through our website by using the link (via email) provided by the Pharmacist to pay for through our website.

(3) We will contact you in few day’s time to follow-up and answer any questions you may have.

We will NOT dispense/deliver any prescriptions NOT written by a currently registered New Zealand Doctor, Midwife or Dentist, even if you pre-purchased the item elsewhere online.
We will NOT deliver any prescription items Overseas, even if it is written or counter-signed by a New Zealand practitioner.
We do NOT courier any Controlled Drugs or any Prescription Medicines that require refrigeration; please obtain those from your local pharmacy/chemist if you cannot pick those up directly from us.

If you require your prescription urgently or if it is for an item that you need to start taking straight away (such as antibiotics), please obtain those also from your local pharmacy/chemist. We will not dispense any suspicious prescriptions and will report it to the appropriate authorities. In accordance with NZ Law and Health regulations, any Medicines cannot be returned for credit because once it has left the pharmacy, we cannot guarantee it has been stored in an acceptable environment and whether it has been tampered with.  However, they can be returned for quarantine and destruction.